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Account Manager - HVAC Service | Ingersoll Rand | Salt Lake City, UT
Ingersoll Rand, a company whose people and businesses around
the world create progress for our customers in the global climate
control, air conditioning and heating, industrial and security markets.
These markets continue to expand as they address growing needs in
developed and developing economies alike. Our products, systems and
solutions increase the efficiency and productivity of industrial,
commercial operations, homes, and improve the security, safety, health
and comfort of people around the world. We have opportunities for career
growth through our diverse businesses, which manufacture many
well-recognized brands including Club Car, Hussmann, Ingersoll Rand,
Schlage, Thermo King and Trane. In every line of business - Ingersoll
Rand enables companies and their customers to inspire progress. For more
information about Ingersoll Rand visit http://www.ingersollrand.com.
The Air Conditioning Systems and Services business of Ingersoll Rand
provides heating, ventilation and air conditioning systems that enhance
the quality and comfort of the air in homes and buildings around the
world. Its offerings, under the Trane and American Standard Heating
& Air Conditioning brands, include energy efficient systems, service
and parts support and advanced building controls.
Responsible for developing long-term customer relationships and
maximizing account penetration and customer retention with building
owner accounts.
Provides knowledge and consultation in the form of developing HVAC
system related solutions for the customer's problems, including
financial and performance-based considerations. Products and services
provided include; Service Agreements, Quoted Service, Building
Automation/Controls Service and Installation, Turnkey Solutions, Boiler
Service and Replacement, Rental Services, and Performance Contracting.
Essential functions and responsibilites:
- Provides quotes for service repairs, change outs, IAQ, and energy
solutions including quotes for time and material as well as fixed price
services.
- Contacts responsible parties for purposes of securing renewal of
service contracts.
- Prepares and submits required management activity reports.
- Collects project data and compares to the office's capabilities.
- Gathers or validates preliminary information and performs facility
walk-through to determine level of opportunity.
- Develops, evaluates, and discusses possible solutions with customer.
- Estimates project by analyzing and integrating equipment, controls,
subcontractors, and services for each project using Trane business
systems.
- Develops preliminary project fulfillment schedule.
- Prepares and finalizes preliminary/final proposal. Enters
customer/project information into business systems.
- Validates the preliminary proposal with customer.
- Determines proposal price and selling strategy.
- Prepares, negotiates, and reviews agreement/project scope.
- Presents/reviews proposal and/or contract with all buying influences
negotiating scope of agreement/project.
- Follows up with buying influences.
- Prepares transition documents and communicates project readiness for
assignment to operations team.
- Resolves major deviations from scope with team after Project Scope
Validation.
- Assists customers in answering technical questions on HVAC systems,
Trane Products, and relevant industry issues.
- Flexibility to work outside normal work hours, as required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree in engineering, engineering technology or business
management or equivalent and three to five years experience in
facilities or HVAC services; or equivalent combination of education and
experience. Working knowledge of HVAC systems, service agreements, and
Microsoft Office products.
PHYSICAL DEMANDS
The physical demands described here are representative
of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is regularly
required to talk and hear. The employee frequently is required to walk,
sit, and use hands to operate computer keyboard, and telephone. The
employee is occasionally required to stand; reach with hands and arms;
climb or balance; and stoop, kneel, or crouch. The employee must
occasionally lift and/or move up to 25 pounds.
If you share our passion for inspiring progress, for bringing about bold
shifts in how people, economies and societies operate, then you belong
with Ingersoll Rand.
Ingersoll Rand is committed to a diverse workforce and is an Equal
Opportunity Employer.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://ingersollrand.contacthr.com/15239930
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